FAQ
Shipping
How long is shipping?
Standard delivery takes 5–10 business days after dispatch.
Do you ship internationally?
Yes, we ship to most countries. Rates and delivery times are shown at checkout.
Is shipping free?
Free standard shipping is available on eligible orders.
How do I track my order?
You'll receive a tracking email once your order ships.
What if my order is delayed or lost?
Contact our support team at Support@NuroTechs.com, and we'll help resolve it.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days if unused and in original packaging.
How do I return or exchange an item?
Contact support at Support@NuroTechs.com with your order number to get started.
Can I exchange for a different size?
Yes, unused rings in original condition are eligible for size exchanges.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.
My item arrived damaged. What should I do?
Contact us within 7 days with photos for a replacement or refund.
Support
How can I contact support?
Email Support@NuroTechs.com or use our contact form. We reply within 24 hours.
Is there a warranty?
Yes, every NURO product includes a 12-month limited warranty.
Need more help?
Contact our support team anytime at Support@NuroTechs.com.
Product
How accurate is the ring?
It provides highly accurate health and activity tracking. Results may vary slightly based on fit and usage.
How do I choose my size?
Measure your finger before ordering and use our sizing guide.
Is it waterproof?
Yes, it's water-resistant for everyday use, including showers and swimming.
How long does the battery last?
Several days per charge, depending on usage.
Do I need a subscription?
No. Our app is free for life.
Which phones are supported?
Compatible with most modern iOS and Android devices.
Orders
How do I place an order?
Choose your product, select your size, and complete checkout.
Can I change or cancel my order?
Yes, if it hasn't shipped. Contact us as soon as possible.
I entered the wrong address.
Contact us immediately. We can update it before shipping.
Do you offer bundle deals?
Yes. Check our website for current offers.
Can I buy it as a gift?
Absolutely—our rings make great gifts.